Legal

Privacy Policy

Last updated: 19 September 2026

1. Who we are

This Privacy Policy applies to silverflowtechnology.com, operated by Silverflow Technology Pty Ltd ("Silverflow", "we", "us"), 101 Collins Street, Melbourne, Victoria 3000, Australia. It explains what personal information we collect, how we use it, and how you can contact us about it.

2. Information we collect

We collect personal information in the following situations:

When you make a purchase through our online shop: your name, delivery and billing address, email address, phone number, and payment details (processed securely by our payment provider, not stored directly by us).
When you contact us through our enquiry form: your name, email address, phone number, and the details of your enquiry.
Automatically, through standard website analytics and security logs (such as IP address and browser type), for the purpose of keeping the site secure and understanding general usage patterns.

We do not currently operate an email newsletter or subscriber list. If this changes in future, this policy will be updated and you will be asked for separate consent before being added to any mailing list.

3. How we use your information

To process and deliver orders placed through our shop
To respond to enquiries submitted through our contact form
To meet our legal and accounting obligations
To maintain the security and proper functioning of our website

We do not sell your personal information to third parties.

4. Third parties who may handle your information

To operate this website and process orders, some information is shared with the following categories of service provider:

Payment processing — your payment details are handled directly by our payment gateway provider; we do not store full card details on our own systems.
Website hosting — our site is hosted on WordPress.com infrastructure.
Fonts — this site loads typefaces from Google Fonts, which may involve your browser making a request to Google's servers.
Video — some pages embed video hosted on YouTube (a Google service), which is subject to YouTube's own privacy practices when a video is played.

5. Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Access and correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.

7. Cookies

Our website may use cookies for standard functions such as keeping items in your shopping cart and supporting site security. You can control or disable cookies through your browser settings, though some parts of the site (such as checkout) may not function correctly without them.

This policy is written with reference to the Australian Privacy Principles under the Privacy Act 1988 (Cth). Small businesses under the relevant turnover threshold may not be strictly bound by the Act, but Silverflow aims to handle personal information in line with these principles as good practice.

8. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised.

9. Contact us

For any questions about this Privacy Policy or how your information is handled, contact us at sales@silverflowtechnology.com or write to us at 101 Collins Street, Melbourne, Victoria 3000, Australia.